Common questions
How do I use amica?
If you have received an invitation to use amica from your former partner, it means your former partner wishes to come to an agreement with you regarding property and parenting using amica.
amica is for couples who are genuinely separated or separating. Learn more about separation.
You do not have to accept an invitation to use amica. amica is suitable for separated couples who are reasonably amicable, and whose situation is not complex. It should suit many separating couples. You can check if you think amica is right for you here.
Separating can be an emotional time. At the same time you need to think about practical matters like arrangements for children, and dividing your money and property. It is important to take care of yourself during this period. There are a range of different services that can help, from support such as counselling to legal help.
Family violence
If you think you might be experiencing family violence do not use amica. See more family violence help information here.
It depends on your situation. You should only use amica if you feel safe and comfortable sharing information with your former partner. Get more family violence help information here.
Relationships
Children and parenting
amica is only for separating couples. You can seek legal help from the free Legal Help Line in your state or territory about grandparents' rights in relation to grandchildren.
Family court
amica is not suitable for situations where there are already existing court orders or ongoing cases. If you need help with existing court orders or an ongoing case, you can contact the free Legal Help Line in your state or territory.
Migration and family law
You should get urgent legal advice if you are on a visa or seeking a visa which is dependent on your relationship with your partner, and you are separated or separating. This is a complex area of law and timing is important. Get legal help from the free Legal Help Line in your state or territory.
Payments
Yes, if either you or your partner is on a Centrelink Income Support payment, amica is free of charge. You can enter your Centrelink details when you create your profile. If you forgot to include them, you can go to the profile page and update your profile to enter them.
Yes. All credit card details are transmitted through a secure server using the BankSA PayWay facility. Card data is not stored within amica after payment has been processed.
amica will give refunds in accordance with statutory requirements and other limited circumstances. We don’t offer “change of mind” refunds.
If you’d like to request a refund, contact us using our chat service, askamica or email us at: amica@lsc.sa.gov.au within 30 days of your payment. Please make sure to include a copy of your receipt and an explanation of why you are requesting a refund.
We will review your refund request and let you know the outcome directly. If a refund is approved, then it will usually be processed within 14 days.
Find out if amica is right for you
Answer these five short questions to help you decide if amica is right for your situation.
Check if amica is right for you